Returns & Refunds

Returns and Refunds – United Kingdom

1. Under UK consumer protection law, customers have the right to cancel their purchase for any reason and without providing a reason within 14 days of receiving the products.
2. To exercise your right to cancel, please contact us by email within the applicable period, stating your order number, at: info@duqueza.it
3. If you wish to return an item, please place the product inside the original packaging in which it was received. If the original packaging is not available, a suitable medium-sized box may be used.

The customer is responsible for the cost of returning the item. The returned goods must be sent using a suitable tracked delivery service.

The goods must be returned in their original condition, complete with all parts and original packaging, including bags, tags and boxes. The product should only have been handled or used to the extent necessary to establish its nature, characteristics and size, in accordance with reasonable care. Items showing signs of wear, damage or dirt may not be eligible for a full refund.

If the product has a manufacturing defect (excluding minor marks, irregularities or slight variations in the material), the return or replacement shipping costs will be covered by us.

1. Once the returned order has been received and inspected, we will process the refund within 14 working days. The refund will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

Refunds

Once your return has been approved, the refund will be processed to the original payment method.

Please note that it may take additional time for your bank or payment provider to make the funds available in your account.

If you have any questions regarding returns or refunds, please contact our customer service team at info@duqueza.it.